This is heartbreaking. I mean how can a clinic respond in this way? Totally unbelievable to me. My experience went bad too. I am still waiting for their response. Despite the fact, I told them it was a matter of urgency they didn’t bother replying to me. I have noticed quite an unpredictable attitude of the management. Listening to the patient’s problems should be their priority. It is awful when you trust a clinic and they stop responding or get rude to you. Infertile couples have already been through much of the pain. They need to be dealt with care and love. You can’t just put people’s lives at risk like this. I would recommend all others to be aware of. Be careful while choosing your clinic. We can’t judge a book by its cover. Stay safe all. Support to you all.