Omg, their administration is so evil. I think They don’t care about the pain of infertile women. Rather than understanding our problems they are making the whole process more painful. I was so disappointed when I emailed them but they didn’t reply. I gave up on them real soon. Cause I realized that they are scammers. They should be called out everywhere so that everyone can know their real faces and don’t contact them again. Hope everything will be okay for you.