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Hi Emma! Hope you are better now dear. I am so sorry about your loss. I know how hard it can be since I have also been in your shoes. Miscarriages are very hard and to have to face such bad attitude from the clinic must have been harder still. There is no doubt that Ukraine is home to some of the best fertility clinic but not all of the are as good as they sound. I tried contacting Lotus clinic when I was facing my infertility. I left them countless email over the period of weeks and very got any reply from them. When I got around to calling them I was surprised that the call attender did no speak English. I moved on to a better clinic afterwards.