Hi Sara, hope you are fine and healthy. I am so sorry for your friend. This clinic is pain. They are very irresponsible and unprofessional. I am an endometriosis patient. I have survives 2 failed IVF attempts. My first hubby left me because of all this. I am remarried now and I badly want to have a child. A friend suggested me to contact this clinic A****s. I emailed them and got no response. I live in Canada. I cant even go to visit just to know about their treatments and expense details. I kept emailing them for weeks because I am literally desperate to have a kid. I am so shattered with their behavior. If they dont want to reply why do they even have an email ID.