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Hey, I hope you are well. This is such a bad way of dealing with patients. I have read so many negative comments about them and another clinic. I had a very similar exercise. The clinic’s don’t reply! My matter was a matter of urgency. I had to leave for an important trip. Before leaving had to get the information. However, the clinic didn’t respond to my several emails. Even had called them but the phone would constantly be on engage. I, however, think for surrogacy researching is really important. After several emails, I stopped emailing them and went ahead. Don’t get discouraged! I am sure things will get better. Sending baby dust your way.