it’s very strange i am also facing the same problem from their end. They are not providing the best services from a very long time. They are using fake tricks to tackle different people. I know they are not going to respond you quickly because they don’t know anything even i heard from a lot of people about the bad treatment they have done so far. So it’s better to ignore them for all of us. Atleast i am not ready to take this kind of risk in my life. I am done trying to reach them they don’t understand what actually the client problem is. They are trying to earn as much as possible so it’s better to look for the better opportunity. This might take some time but ine day i am sure we will get that clinic. I wish you best of luck for your searching for the better clinic and please avoid them they are just playing games nothing else.