Hello Angelina, hope you are fine. I can understand your agony. It is quite difficult to deal with infertility depression. I have faced this depression. I can relate with your situation quite well.
Adding to our frustration are such clinics as Lotus. I experienced the same thing. They didnt bother to reply at first. After emailing them for weeks,they finally responded. And that response shattered me further. They don’t know how to talk politely. The profession that desires humanity the most has treated me in most inhumane way. I am quite devastated by their way of responding. I am in search of some other good clinic. I want to do my best to treat my fertility, Fate will decide the rest.