Hey Emma! I understand how it feels. Just ignore it for once. I know it goes that way. I’ve also heard the same stories. So, yeah! That’s how it goes! I’ve also heard of Adonis, Lo**s, Il**a for their poor service. Some clinics really have a good reputation in Kiev, but some really don’t have. So, yeah! Just chose them wisely. I’m also having my surrogacy procedure later this year at biotexcom centre in Kiev. I’ve been referred by someone. So, yeah! Anyway! Let me know if you need any related help.