hi dear, This is extremely the sad news. The clinic like Lotus is the reason that patients are losing their trust in clinics. Now it’s up to you The decision is your dear, I recommend that you should go to another clinic located in Europe. And I am sure that this time you will find the best clinic for your cousin. Try not to lose hope and remain brave… However, it doesn’t mean that you become up sad. Hope so my words will encourage you. Sending you positive vibes. Best of luck