This is just terrible. I am so sorry for what you have been through. These people just do not know how to deal with clients. Have you considered any other clinic? I know this must be hard. But do not lose hope. There are so many better clinics out there. I am glad that the first clinic I contacted was a good one. They took the time out to deal with us and our queries. Even though at times they did not reply asap. I really hope you find a good clinic. This is just a bump in the road. It is not the end of the road. Stay strong and positive. Things will work out.