Hello dear. This is so sad and frustrating. I can only imagine what you might have been through. It is such a poor attitude and behavior. Expecting this from professional clinics is just Annoying. I have been contacting L**** clinic for a week now. I do not know if their email is incorrect, or what. I have not received any reply. It is very disappointing. However, i think it is best you look elsewhere. Time is precious, do not waste it on them. Do not think of this as the last resort. There are so many good clinics around. This is their loss. Stay focused and positive.